Graduate Profile

Brenda Talima

Certificate in Contact Centre OperationsTelesales Representative, Icom

"I was a full-time solo mother. I wanted to find a job that I’d enjoy. I enjoy talking on the phone so I chose to do the Certificate in Contact Centre Operations. MIT has everything a student could need, especially students that need extra support.

I did work experience at the MIT Contact Centre, and it gave me experience with real customers. It wasn’t just theory"

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