New Zealand Certificate in Accommodation (Level 3) Portering and Reception

Programme highlights

Create a home away from home and a positive first impression.

Now delivered in the heart of Auckland's hotel industry at 246 Queen Street. Learn to greet visitors of all nationalities, checking them in, answering their queries, providing local tourist information and delivering them to their room, all with exceptional customer service skills. Reception skills include room bookings, allocations, billing and customer queries. Portering skills include handling of luggage, customer service and safety and security.

Concierge skills include responding to requests from guests about things to do, see and visit during their stay. From backpackers to lodges, from motels to hotels this rewarding career choice gets you close to the action.

Key facts

Study Method 17 weeks (full-time)
Applications Close when the programme is full
Level 3
Credits 65
Fees Free* or $3,800 (approx.)
International Student Fees Enquire on application
Study Location MIT Queen Street

*Free Study for Level 3 may be available for 16 to 19 year olds (Youth Guarantee). Proof of residency status required. Entry criteria, and some costs may also apply. Visit for more information. Information is correct at November 2016. Programme fees may vary depending on your final selection of courses that make up your programme. To provide you with an indication of costs, the approximate fees quoted on this website are based on the indicative 2017 fee structure. All fees are in New Zealand Dollars. If your fees are paid by credit card, a credit card fee will be payable in addition to programme fees. You will be advised of the current fees at the time of enrolment. All courses and programmes will proceed subject to numbers and academic approval. Manukau Institute of Technology is accredited under the provisions of the Education Act 1989.

Career opportunities

Entry-level reception positions in hotels, motels, backpackers, holiday parks and lodges.

Programme structure

Students complete the following courses:

  • Arrival and Departure Procedures
  • Front Office Customer Service
  • Portering and Concierge.

Students will also receive training in health and safety, security, problem solving and communication skills.

For information on each course in the programme please contact the faculty.

Further study

New Zealand Certificate in Hotel Reception Level 4.

Programme Code MN2103
Qualification NZ Certificate

17 weeks (full-time) incl. two weeks break

Start Dates January, May and September

Start dates

To find the start date of your programme intake listed above, please view our Academic Year and Key Dates

Offered by

Faculty of Consumer Services - School of Culinary and Hospitality Studies

Entry requirements

Applicants must meet the following entry requirements:

  • have English language competence to undertake this programme, which is taught and assessed in English. Any applicant whose first language is not English may be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent;
  • be physically capable of completing the practical aspects of the programme.

All applicants will be interviewed. The interview will be conducted by an appropriate Interview Panel. The interview will also provide an opportunity for the applicant to discuss the following:

  • motivation to work in the hospitality industry
  • any learning support that may be required by the applicant
  • any health matters or otherwise that may relate to the handling of food and beverage products during the programme
  • counselling with regards to programme content and applicants' motivations and reasons for undertaking the programme
  • any other relevant matters such as employment.

Students who believe they have significant experience which they could credit towards programmes should contact the School of Culinary & Hospitality Studies. If your experience meets any of the unit learning outcomes you could qualify for recognition of current competence (RCC). There is a fee for RCC assessment based on credit value.

International students

Test your English level to help you plan.

Take our free online English test to get a basic indication of your English level. This will help you understand what programmes you can apply for and what preparation you may require before you start your programme of study.

Find out now.

Provisional Entry

Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean.

Need help?

For help with choosing a programme or for further information about studying at MIT please contact our Information and Application Centre.