New Zealand Certificate in Hotel Reception (Level 4)

Programme highlights

Now delivered in the heart of Auckland's hotel industry at 246 Queen Street. Develop the hotel reception skills to provide guests with exceptional customer service, and get real-world experience with a work placement at a hotel.

Gain a broad range of reception skills and knowledge from learning in hotels and industry settings. Develop your understanding of hotel systems and processes, including arrival, departure and reservation services, and polish up your customer service skills. Maintain standard operating policies in health and safety and security. Learn through practical tasks, where your teamwork skills will be strengthened.

Includes 200 hours of industry placement in leading Auckland hotels.

Key facts

Study Method 17 weeks (full-time)
Applications Close when the programme is full
Level 4
Credits 60
Fees $3,600 (approx)
International Student Fees Enquire on application
Study Location MIT Queen Street

Information is correct at November 2016. Programme fees may vary depending on your final selection of courses that make up your programme. To provide you with an indication of costs, the approximate fees quoted on this website are based on the indicative 2017 fee structure. All fees are in New Zealand Dollars. If your fees are paid by credit card, a credit card fee will be payable in addition to programme fees. You will be advised of the current fees at the time of enrolment. All courses and programmes will proceed subject to numbers and academic approval. Manukau Institute of Technology is accredited under the provisions of the Education Act 1989.

Career opportunities

Intermediate level reception positions in hotels, motels, backpackers, holiday parks and lodges.

Programme structure

Students complete the following courses:

  • Industry Procedures and Preparation
  • Industry Portfolio
  • Industry Placement.

On completion of this programme you will be eligible to sit the examination for the City & Guilds Diploma in Reception Operation Services (Level 2).

Further study

New Zealand Diploma in Hospitality Management (Level 5), New Zealand Diploma in Hospitality Management (Level 6) (pending approval),

Programme Code MN2111
Qualification NZ Certificate

17 weeks (full-time) incl. two weeks break

Start Dates January, May and September

Start dates

To find the start date of your programme intake listed above, please view our Academic Year and Key Dates

Offered by

Faculty of Consumer Services - School of Culinary and Hospitality Studies

Entry requirements

Applicants must meet the following entry requirements:

  • have completed the New Zealand Certificate in Accommodation (Level 3) or equivalent industry experience;
  • have English language competence to undertake this programme, which is taught and assessed in English. Any applicant whose first language is not English may be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent;
  • be able to demonstrate the attitude and ability to work and study at the level required for the programme; and
  • be physically capable of completing the practical aspects of the programme

The above criteria will be assessed through an interview process.

Applicants will be selected in order of receipt of completed application.

Recognition of current competence
Students who believe they have significant experience which covers parts of these programmes should contact the School of Culinary and Hospitality Studies to check whether they meet the unit learning outcomes and qualify for recognition of current competence (RCC). There is a fee for RCC assessment based on credit value.

International students

Test your English level to help you plan.

Take our free online English test to get a basic indication of your English level. This will help you understand what programmes you can apply for and what preparation you may require before you start your programme of study.

Find out now.

Provisional Entry

Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean.

Need help?

For help with choosing a programme or for further information about studying at MIT please contact our Information and Application Centre.