Fees and cancellation and refund policy

Find out about the IELTS cancellation and refund policy at MIT. You will find information on test fees, cancellation or postponements, remarks and requesting additional copies of your test results.


Test Fee

Fees (recommended option)
Includes test report sent via tracked delivery in 2-5 days
Auckland fee: NZ$405
Hamilton fee: NZ$420

Fees (Auckland only)
Test report form sent via standard delivery, up to 10 days
Auckland fee: NZ$395

Cancellation or Postponement


Candidates may cancel or postpone their IELTS test by notifying the test centre more than five weeks before the selected test date. There is an administration fee for postponement or cancellation of $80.

Exceptional circumstances for postponement or cancellation may be considered by the IELTS Administration, on application.

Exceptional circumstances include:

  • Serious Illness - hospital admission or serious injury (does not include minor illness such as a mild cold)
  • Loss or Bereavement – death of a close family member
  • Hardship/Trauma – victim of a crime, victim of a traffic accident
  • Military Service.

Please contact the Administrator on +64 9 968 8617 or via email ieltsnz029@manukau.ac.nz for further advice.

Additional copies of test results


You can request an additional copy of your test results. Please complete the form, sign and email the form to ieltsnz029@manukau.ac.nz with a copy of your passport.



If you did not receive the score you expected, you can apply for your test to be re-marked. This is called an Enquiry on Results (EOR). You can choose which test sections you want to be re-marked.
The fee for this service is NZ$250, which will be refunded if your score is increased for any section of the test.

You need to apply for re-marking no later than six weeks after the test date, regardless of whether you have taken IELTS on paper or IELTS on computer. You can submit an Enquiry on Results online from the Test Taker Portal . Alternatively, you can download the Enquiry on Results form and email to ieltsnz029@manukau.ac.nz or contact the IELTS centre. Make sure you attach your proof of payment.

Your result will normally be available in 2 to 21 days, depending on several factors including the number of sections requested for re-marking. If you have not received a response after 28 days, please contact the IELTS centre.


Applying online for paper-based or computer-delivered IELTS is easy.

Before you start make sure you have an electronic colour copy of your passport (JPEG, GIF or PNG) ready to upload in your application.

Book now

Don't have your passport with you?

If you don't have a copy of your passport available you can still submit your online application, then email a copy of your passport.

Email: ieltsnz029@manukau.ac.nz

Include your full name and test date in the subject line.

Once we have received your application, passport copy and payment we will email you confirmation and receipt within 10 business days. You will also receive an access code for the Road to IELTS programme.

Prefer to apply in person?

Visit our MIT Ōtara IELTS Test Centre

NR101, Gate 14, MIT Ōtara Campus, Alexander Crescent, Ōtara, Auckland 2023

Open Monday - Friday from 8.30am - 4pm.