Fees and cancellation and refund policy

Test Fee

Fees (recommended option)
Includes test report sent via tracked delivery in 2-5 days
Auckland fee: NZ$405
Tauranga and Hamilton fee: NZ$420

Fees (Auckland only)
Test report form sent via standard delivery, up to 10 days
Auckland fee: NZ$395

NZ$75.00

Candidates may cancel or postpone their IELTS test by notifying the test centre more than five weeks before the selected test date. There is an administration fee for postponement or cancellation of NZ$75.00.

Exceptional circumstances for postponement or cancellation may be considered by the IELTS Administration, on application.

Exceptional circumstances include:

• Serious Illness - hospital admission or serious injury (does not include minor illness such as a mild cold)
• Loss or Bereavement – death of a close family member
• Hardship/Trauma – victim of a crime, victim of a traffic accident
• Military Service.

Please contact the Administrator on +64 9 968 8617 or via email ieltsnz029@manukau.ac.nz for further advice.

Additional copies of test results

NZ$25.00

You can request an additional copy of your test results. Please complete the form, sign and email the form to ieltsnz029@manukau.ac.nz with a copy of your passport.

Re-marks

NZ$250.00

If you did not receive the score you expected, you can apply for your test to be re-marked. This is called an Enquiry on Results (EOR). You can choose which test sections you want to be re-marked.
The fee for this service is NZ$250, which will be refunded if your score is increased for any section of the test.

You need to apply for re-marking no later than six weeks after the test date, regardless of whether you have taken IELTS on paper or IELTS on computer. You can submit an Enquiry on Results online from the Test Taker Portal . Alternatively, you can download the Enquiry on Results form and email to ieltsnz029@manukau.ac.nz or contact the IELTS centre. Make sure you attach your proof of payment.