IELTS cancellation and refund policy


Test Fee


Cancellation or Postponement


Candidates may cancel or postpone their IELTS test by notifying the test centre more than five weeks before the selected test date. There is an administration fee for postponement or cancellation of NZ$75.00.

Exceptional circumstances for postponement or cancellation may be considered by the IELTS Administration, on application.

Exceptional circumstances include:

  • Serious Illness - hospital admission or serious injury (does not include minor illness such as a mild cold)
  • Loss or Bereavement – death of a close family member
  • Hardship/Trauma – victim of a crime, victim of a traffic accident
  • Military Service.

Please contact the Administrator on +64 9 968 8617 or via email for further advice.

Additional copies of test results

Free of charge, if requested within 6 weeks from the test date. Please complete the form, sign and email the form to with a copy of your passport.



You can choose to undertake an enquiry on your results, which means having your IELTS test remarked. You must make this request within 6 weeks of your test date. Complete this form and email to


Applying online for paper-based or computer-delivered IELTS is easy.

Before you start make sure you have a electronic colour copy of your passport (JPEG, GIF or PNG) ready to upload in your application.

Book now

Don't have your passport with you?

If you don't have a copy of your passport available you can still submit your online application, then email a copy of your passport.


Include your full name and test date in the subject line.

Once we have received your application, passport copy and payment we will email you confirmation and receipt within 10 business days. You will also receive an access code for the Road to IELTS programme.

Prefer to apply in person?

Visit our MIT Otara IELTS Test Centre

NR101, Gate 14, MIT North Campus, Alexander Crescent, Otara, Auckland 2023

Open Monday - Friday from 8.30am - 4pm.