New Zealand Certificate in Accommodation (Level 3) Portering and Reception

Programme highlights

Create a home away from home and a positive first impression.

Learn to greet visitors of all nationalities, checking them in, answering their queries, providing local tourist information and delivering them to their room, all with exceptional customer service skills. Reception skills include room bookings, allocations, billing and customer queries. Portering skills include handling of luggage, customer service and safety and security.

Concierge skills include responding to requests from guests about things to do, see and visit during their stay. From backpackers to lodges, from motels to hotels this rewarding career choice gets you close to the action.

Key facts

Start Month(s) September 2018
Study Location(s) MIT Otara
Level 3
Domestic fees $3,900 (approx.)
Youth Guarantee Available
Programme Code NZ2103
Duration

15 teaching weeks (full-time)

Study Method Full-time
Credits 65
International Fees NZD$11,200 (approx.)
Māori and Pasifika Trades Training Scholarship
Qualification New Zealand Certificate

Need help applying?

We're here to support you to succeed.

If you need help with applying or advice on choosing a programme, our Information and Application Centre is here to give you guidance.

Send us a message, call us on 0800 62 62 52 or come in and see us.

Information is correct at September 2018. Programme fees may vary depending on your final selection of courses that make up your programme. To provide you with an indication of costs, the approximate fees quoted in this publication are based on the indicative 2019 fee structure. The indicative programme fees for 2019 do not include the Compulsory Student Services Fee (CSSF). The CSSF is an additional levy to your 2019 programme or course fees. Further information about the CSSF can be found here manukau.ac.nz/study/apply-and-enrol/fees-and-study-costs. Programmes stated as eligible for free study in 2019 are based on the 2018 fee structure and subject to funding confirmation for 2019. All fees are in New Zealand Dollars. You will be advised of the current fees at the time of enrolment. All courses and programmes will proceed subject to numbers and academic approval. Manukau Institute of Technology is accredited under the provisions of the Education Act 1989. International students must study in class and will not be able to enrol for online study options.

Entry requirements

General

Open entry for Domestic students

There are no academic requirements that need to be met to enter this programme.

International students: English Language Entry Requirements

For the minimum English language requirements refer to the requirements set out in the NZQF Programme and Accreditation Rules

https://www.nzqa.govt.nz/providers-partners/qa-system-for-teos/english-international-students/

International students

Test your English level to help you plan.

Take our free online English test to get a basic indication of your English level. This will help you understand what programmes you can apply for and what preparation you may require before you start your programme of study.

Find out now.

Career opportunities

Entry-level reception positions in hotels, motels, backpackers, holiday parks and lodges.

Programme structure

Students complete the following courses:

  • Arrival and Departure Procedures
  • Front Office Customer Service
  • Portering and Concierge.

Students will also receive training in health and safety, security, problem solving and communication skills.


For information on each course in the programme please contact the faculty.

Key dates

To find the start date of your programme intake listed above, please view the Academic year and key dates.

Offered by

School of Hospitality and Tourism

Need help applying?

We're here to support you to succeed.

If you need help with applying or advice on choosing a programme, our Information and Application Centre is here to give you guidance.

Send us a message, call us on 0800 62 62 52 or come in and see us.

Information is correct at September 2018. Programme fees may vary depending on your final selection of courses that make up your programme. To provide you with an indication of costs, the approximate fees quoted in this publication are based on the indicative 2019 fee structure. The indicative programme fees for 2019 do not include the Compulsory Student Services Fee (CSSF). The CSSF is an additional levy to your 2019 programme or course fees. Further information about the CSSF can be found here manukau.ac.nz/study/apply-and-enrol/fees-and-study-costs. Programmes stated as eligible for free study in 2019 are based on the 2018 fee structure and subject to funding confirmation for 2019. All fees are in New Zealand Dollars. You will be advised of the current fees at the time of enrolment. All courses and programmes will proceed subject to numbers and academic approval. Manukau Institute of Technology is accredited under the provisions of the Education Act 1989. International students must study in class and will not be able to enrol for online study options.