Teaching and Learning Support FAQs

Here are some commonly asked questions for MIT students to refer to during the current Auckland COVID-19 Traffic Light level:

Will I be able to attend class or access libraries, computer labs or study spaces?

Yes, under the traffic light system our campuses facilities are fully open. You will just need to provide a verified My Vaccine Pass to MIT one week before coming to campus for the first time and from there continue to wear face coverings indoors and use the contact tracer app.

How do I provide My Vaccine Pass to MIT?

You can provide a copy of your My Vaccine Pass (the QR code) directly to enquiries@manukau.ac.nz. Please put “My Vaccine Pass” and your student ID in the subject line of your email. MIT will verify your pass using the application provided by the Ministry of Health.

This should be done as soon as possible, and no later than one week before coming on to campus for the first time. You will not be able to arrive at campus and present your My Vaccine Pass for verification.

MIT will not store your My Vaccine Pass itself. Once it has been verified, MIT will retain only a record that it has been verified and its date of expiration, in accordance with the Privacy Act and MIT’s Privacy Policy. After this process has been completed you will not have to show your My Vaccine Pass every time you come onto campus (although we recommend that you keep it with you whenever possible). However, you will need to repeat this step on or before the expiry date listed on your My Vaccine Pass

How do I get My Vaccine Pass?

The Ministry of Health issues the My Vaccine Pass. You can request yours here if you have had two doses of the Pfizer COVID-19 vaccine in New Zealand. You will also be able to request your pass if you have been vaccinated overseas with an approved vaccine, or have received two doses of the AstraZeneca vaccine in New Zealand, or if you hold a medical exemption.

If you are having difficulties obtaining your My Vaccine Pass online, you can also get a printed copy from any pharmacy that offers COVID vaccinations.

You can read information about the safety and effectiveness of vaccination here and find out where you can be vaccinated here.

If you are hesitant about getting vaccinated and have questions, there is a huge amount of support available. We recommend that you start with these sites, which are packed full of guidance and resources and people to contact:

The Ministry of Health has a dedicated coronavirus helpline. If you have a question and couldn’t find the answers in the links above, then call 0800 358 5453 (or +64 9 358 5453 for overseas SIMs). The 0800 number is free to call, available 24 hours a day, 7 days a week, and will be staffed by members of the National Telehealth Service with interpreters on hand to help with translation.

Will there be any online classes?

While some programmes were delivered wholly online in 2021, this was a temporary emergency response. In order to successfully complete your programme in 2022, you will need to attend campus for all or parts of your programme.

How do I access Canvas?

You can access canvas through the MIT website or using the following link. You will need your username and password to log in. If you require you may find instructions on how to find it here.

My Canvas password is not working, how do I reset it?

  • Go to reset.manukau.ac.nz
  • Click on the Reset your password via text message.
  • Enter your username
  • Confirm that the last digits of your mobile number match your current number
  • You will receive a code on your mobile number
  • Enter the code in the dialogue box
  • Choose a new password (must be at least 9 Character long and contain at least 1 uppercase, 1 lowercase, 1 number and a special character !@#$%*=+)
  • Hit submit. If the password meets the parameter you will see a green box saying “password successfully change”
  • Give the system a minute or 2 to sync the new information
  • Head over to Canvas and log in.

What support services are available under the traffic light system?

We are here to help you and support you during these times of uncertainty. We have gone through this before and we came out through it together. We know that additional burdens are being placed on our community at present. If you are an MIT student in a situation of genuine hardship, need to speak to a counsellor or require other assistance please call Student Support on 0800 696 487 or email wecare@manukau.ac.nz.

I am unable to study in this situation and I want to withdraw. What will happen to my fees?

We are here to help you and support you and we understand this situation can be challenging, before making a decision would you like to talk to our student support team or one of our Counsellors? You may contact them on 0800 696 487 or email wecare@manukau.ac.nz.

I am feeling overwhelmed. Where can I get help?

If you need to speak to someone or get some advice, we have a great team of counsellors and student support services that can assist you. You may contact them on 0800 696 487 or email wecare@manukau.ac.nz