Teaching and Learning Support FAQs

Here are some commonly asked questions for MIT students to refer to during the latest Auckland COVID-19 Alert:

Will I be able to attend class?

Under Alert Level 4 all MIT campuses are closed. Your lecturer or tutor will be in touch with details about how you can continue to learn during lockdown. Under Alert Level 3 a very limited number of courses return to campus and only those with prior approval are permitted on site. Your lecturer will advise if and when you are returning to our facilities.

How do I access Canvas?

You can access canvas through the MIT website or using the following link. You will need your username and password to log in. If you require you may find instructions on how to find it here.

My Canvas password is not working, how do I reset it?

  • Go to reset.manukau.ac.nz
  • Click on the Reset your password via text message.
  • Enter your username
  • Confirm that the last digits of your mobile number match your current number
  • You will receive a code on your mobile number
  • Enter the code in the dialogue box
  • Choose a new password (must be at least 9 Character long and contain at least 1 uppercase, 1 lowercase, 1 number and a special character !@#$%*=+)
  • Hit submit. If the password meets the parameter you will see a green box saying “password successfully change”
  • Give the system a minute or 2 to sync the new information
  • Head over to Canvas and log in.

Do I still need to follow my timetable?

Any information about your programme and courses will be communicated by your lecture or the campus admin team. Please check Canvas frequently to stay up to date on any new developments.

Timetable clashes and campus-related enquiries, please contact:

What services will be available during Level 4 lockdown?

We are here to help you and support you during these times of uncertainty. We have gone through this before and we came out through it together. We know that additional burdens are being placed on our community at present. If you are an MIT student in a situation of genuine hardship, need to speak to a counsellor or require other assistance please call Student Support on 0800 696 487 or email wecare@manukau.ac.nz.

Can I access campus libraries, computer labs or study spaces?

All MIT campuses are closed under Alert Level 4 and Level 3, therefore you are unable to access any physical spaces until we go back to Alert Level 2. In the meantime, you can access our online library services and support through https://library.manukau.ac.nz/home

I am unable to study in this situation and I want to withdraw. What will happen to my fees?

We are here to help you and support you and we understand this situation can be challenging, before making a decision would you like to talk to our student support team or one of our Counsellors? You may contact them on 0800 696 487 or email wecare@manukau.ac.nz.

I am feeling overwhelmed. Where can I get help?

If you need to speak to someone or get some advice, we have a great team of counsellors and student support services that can assist you. You may contact them on 0800 696 487 or email wecare@manukau.ac.nz

I had an interview scheduled for this week. Will it still happen?

The interview may be carried out online or via telephone, someone will contact you.

I do not own a laptop - how will I be able to attend online classes? Will MIT be providing laptops for students in need?

Please email loan.device@manukau.ac.nz they will be able to help you out with your enquiry.

How can I validate my ID during Level 4 lockdown?

Simply send a photo of your passport along with a selfie of you holding your passport to enquiries@manukau.ac.nz