COVID-19 support

Auckland remains at Step 1 at Alert Level 3. This will be reviewed on Monday 1 November 2021

We want to acknowledge the patience, hard work and resilience it takes to stick with your studies in lockdown. The pandemic has created uncertainty. But we do know skills-based education is the best way to prepare for essential roles and future-proof your career.

Please stay home, stay safe and look after one another.

Finding support

Key contacts

Student support
0800 696 487 

International students
0800 648 2273 or
022 067 8180

Ask Me! student service centre
0800 62 62 52

COVID-19 update

COVID-19 update

IMPORTANT PUBLIC HEALTH ANNOUNCEMENT FOR MIT STUDENTS: COVID-19 ALERT LEVEL 3 IN AUCKLAND

18 October, 2021

Kia ora koutou katoa,

The Prime Minister today announced Auckland will remain at COVID-19 Alert Level 3 for at least another two weeks. Please continue learning with MIT in the same way you have been so far at this alert level.

As you will be aware Semester 2, 2021 has been significantly disrupted by continued lockdown in our region. MIT had been planning to deliver the vast majority of courses this year. However, this ongoing situation has meant we have had to reassess what is achievable during the remainder of the semester. You will receive further information on our response to these difficult circumstances early next week.

WHAT LEVEL THREE MEANS FOR MIT STUDENTS

  • STAY HOME: Themajority of courses will continue to be delivered online.

  • ON CAMPUS: A very limited number of courses have returned to campus where distance learning was not practical. Staff and students returning to our facilities are following strict conditions including infection control measures, physical distancing, mask use and contact tracing.

  • CLASS SIZES: At Level 3, face-to-face delivery is only permitted in bubbles of ten or fewer, including teaching staff. There is to be no mixing between on-campus bubbles.

  • PHYSICAL DISTANCING: A distance of one metre is to be observed in class with this increasing to two metres out and about on campus.

  • MASKS: Staff and students should bring face coverings or masks with them when attending on-site activities.They are mandatory at all times at Alert Level 3, both inside and outside the classroom. After consulting learners and employees, the institute has also mandated the use of masks at Level 2 when we get there. We will share the updated policy with you once it is finalised.

  • VACCINATION: MIT strongly encourages staff and students to be vaccinated. Booking information is available here. You can get this done without a booking at the Auckland Airport Park & Ride drive through vaccination facility, 42 Verissimo Drive, Māngere. Please see details here.

  • SICKNESS: If you are experiencing cold, flu or COVID-19 symptoms please do not come to campus. Instead, call your GP or Healthline and get advice about being tested.

  • LEARNING: Your lecturers will have explained how they’ll be delivering at Level 3. You will be notified on what the extension of Level 3 means for your courses in 2021.

  • EARLY CHILDCARE CENTRE: MIT Children’s Education Centre is open underthe new Alert Level guidance.  Bubbles of ten and strict conditions will be in place, including mask wearing at drop off, pick up and during interactions with staff.

  • CONTACT TRACING: Download and use NZ COVID Tracer to record your movements. Scanning or signing in manually is mandatory when you are on site at Level 3.
  • HYGIENE: Please wash your hands thoroughly, covering all coughs and sneezes with tissues or your elbow.

Further Ministry of Health information on Alert Level 3 is available here

If you need Student Support please call 0800 696 487 or email wecare@manukau.ac.nz.

If you want to talk about your enrolled classes please call AskMe! on 0800 62 62 52 or email enquiries@manukau.ac.nz

International Students requiring assistance please call 0800 648 2273 or 022 067 8180.

Stay safe, stay home and take care.

Ngā Mihi,

Gus Gilmore, MIT Chief Executive

Teaching and learning support FAQs

Teaching and learning support FAQs

Here are some commonly asked questions for MIT students to refer to during the latest Auckland COVID-19 Alert:

Will I be able to attend class?

Under Alert Level 4 all MIT campuses are closed. Your lecturer or tutor will be in touch with details about how you can continue to learn during lockdown. Under Alert Level 3 a very limited number of courses return to campus and only those with prior approval are permitted on site. Your lecturer will advise if and when you are returning to our facilities.

How do I access Canvas?

You can access canvas through the MIT website or using the following link. You will need your username and password to log in. If you require you may find instructions on how to find it here.

My Canvas password is not working, how do I reset it?

  • Go to reset.manukau.ac.nz
  • Click on the Reset your password via text message.
  • Enter your username
  • Confirm that the last digits of your mobile number match your current number
  • You will receive a code on your mobile number
  • Enter the code in the dialogue box
  • Choose a new password (must be at least 9 Character long and contain at least 1 uppercase, 1 lowercase, 1 number and a special character !@#$%*=+)
  • Hit submit. If the password meets the parameter you will see a green box saying “password successfully change”
  • Give the system a minute or 2 to sync the new information
  • Head over to Canvas and log in.

Do I still need to follow my timetable?

Any information about your programme and courses will be communicated by your lecture or the campus admin team. Please check Canvas frequently to stay up to date on any new developments.

Timetable clashes and campus-related enquiries, please contact:

What services will be available during Level 4 lockdown?

We are here to help you and support you during these times of uncertainty. We have gone through this before and we came out through it together. We know that additional burdens are being placed on our community at present. If you are an MIT student in a situation of genuine hardship, need to speak to a counsellor or require other assistance please call Student Support on 0800 696 487 or email wecare@manukau.ac.nz.

Can I access campus libraries, computer labs or study spaces?

All MIT campuses are closed under Alert Level 4 and Level 3, therefore you are unable to access any physical spaces until we go back to Alert Level 2. In the meantime, you can access our online library services and support through https://library.manukau.ac.nz/home

I am unable to study in this situation and I want to withdraw. What will happen to my fees?

We are here to help you and support you and we understand this situation can be challenging, before making a decision would you like to talk to our student support team or one of our Counsellors? You may contact them on 0800 696 487 or email wecare@manukau.ac.nz.

I am feeling overwhelmed. Where can I get help?

If you need to speak to someone or get some advice, we have a great team of counsellors and student support services that can assist you. You may contact them on 0800 696 487 or email wecare@manukau.ac.nz

I had an interview scheduled for this week. Will it still happen?

The interview may be carried out online or via telephone, someone will contact you.

I do not own a laptop - how will I be able to attend online classes? Will MIT be providing laptops for students in need?

Please email loan.device@manukau.ac.nz they will be able to help you out with your enquiry.

How can I validate my ID during Level 4 lockdown?

Simply send a photo of your passport along with a selfie of you holding your passport to enquiries@manukau.ac.nz

Hardship support

Hardship support

We hope you are well, warm and safe in your bubbles with your whanau. Lockdown can be a challenging time for many of us and we understand it can be stressful to stay on top of things so we want to help you as best as we can.

Our awesome support services staff can help make lockdown a little less stressful for you and your whanau. Your teaching staff are working very hard to ensure that you can continue your studies with as little disruption as possible.

All our Student Support services are still available online and over the phone. This includes help with StudyLink, hardship, learning support, counselling, advocacy and more.

For a full list of our services and their details, please click here. To speak to an advisor, please call 0800 696 487 or email wecare@manukau.ac.nz

If you are an international student and need support, please call 0800 648 2273 (24-hour emergency line) or send an email at internationaladmin@manukau.ac.nz.

Hardship assistance

There are a few ways you may be able to get hardship assistance as a student. Try in this order:

  1. Apply for course related costs

    You may be eligible to borrow up to $1,000 to purchase a device for your studies, or to go towards any part of your studies. This money is included in your student loan, and you pay it back over time. For more info, please click here.

  2. Apply for hardship through Studylink or Work and Income

    If your finances have been impacted by Covid, there are a few ways they might be able to help e.g., food assistance or hardship grants. Take a look here.

  3. Apply for hardship support through MIT

    If you don’t qualify for support through Studylink or Work and Income, you may be able to get financial assistance through MIT. Take a look at our MIT Hardship support page and see what you might be able to get.

  4. Apply for hardship through community organisations

    There are also a number of other community organisations that offer different types of support, such as food parcels to help tie families through. To find your local Foodbank, please click here.

Technology support – loan device or internet

There are a few ways you may be able to get assistance with a device or internet. Try in this order:

  1. Apply for course related costs

    You may be eligible to borrow up to $1,000 to purchase a device for your online learning, or to go towards any part of your studies. For more info, please click here.

  2. Apply for a loan device through MIT

    If you’ve tried all avenues to get a device with no luck, MIT may be able to help you. Here’s a link to the Technology support page, read through the eligibility information and then apply through the form.

Fees support

There are a few ways you may be able to get assistance with your fees and study costs.

  1. Fees and study costs

    At MIT, there are a number of funding options that may be available to you, or you can apply for a Student Loan. Click here to see the list of ways to pay your fees.

  2. Scholarships and grants

    Click here to see various grants and scholarships offered by community organisations, government departments and business.

  3. Student loans and allowances

    To check if you are eligible for student loan and student allowances, please click here.

Health and wellbeing support

Health and wellbeing support

At times like this, we must prioritize the physical and mental wellbeing of ourselves, whānau and bubble mates. Don’t be afraid to ask for help. We have plenty of teams ready to support you and if it’s something we can’t help with here at MIT, we can refer you to groups who can.

Health and counselling services

If you need to talk to someone or need any advice, please don’t hesitate to reach out to our counsellors. All information and any details you share with our counsellors are confidential.

To make an appointment, please email counsellors@manukau.ac.nz Appointments are necessary but urgent requests can be accommodated. For more information, please click here.

Chaplaincy and religious support

We have an awesome chaplaincy support team here at MIT. You don’t have to be Christian to see one of our Chaplains, they welcome conversations with everyone, no matter what your faith is. They are here to listen to you and help you through some of the things you may be going go through.

You can send them an email at thechaplains@manukau.ac.nz or check out their webpage for more information.

Free tools and resources

It is important we look after our physical and mental wellbeing especially during this difficult time. There are a lot of different resources and tools that you and your family can use. Click here to check out all the free resources and where to go for help if needed.

Technology support

Technology support

ACCESS AND LOGIN

This is your MIT username and password. These two things will grant you access to email, office 365, Canvas, Citrix and campus wifi.

How do I find my student ID number?

You can find your student ID number in the ‘statement of fees’ sent to your email.

Call AskMe! 0800 62 62 52

How do I find my MIT username and password?

You can find your username in the ‘statement of fees’ sent to your email.

Your initial password has also been sent to your email address, however, if you have not received this, you are able to create a new student password using the Reset page.

If you require assistance, please call the Tech Services helpdesk on 0800 62 62 52

I want to change my password

Go to reset.manukau.ac.nz You are then able to reset your password, via text message or the personal email address we currently have on file. You can update your mobile or personal email address by calling the AskMe! team on 0800 62 62 52

How do I log in to student email?

Go to office.com and sign in using your student email and password. You are also able to set up your mobile phone to send and receive emails, instructions are available on the Student Email page.

CANVAS

What is Canvas and what is it used for?

Canvas is MIT’s Learner Management system where you can access all your course materials, assignments, and marks. More information can be found on the MIT canvas page.

How do I log in to Canvas?

Go to canvas.manukau.ac.nz and log in with your student email and password

How do I reset my Canvas password?

Canvas uses your student username and password. Go to reset.manukau.ac.nz You are then able to reset your password, via text message or the personal email address we currently have on file. You can update your mobile or personal email address by calling the AskMe! team on 0800 62 62 52

There are Courses showing in Canvas that I am not enrolled into, how can I remove them?

You are not able to remove courses assigned to you in Canvas. Please contact the AskMe! Team on 0800 62 62 52

To make sure you are enrolled in the right courses. Ask Me! will forward your enquiry to the relevant team.

LEARNER PORTAL

What is Learner Portal and what is it used for?

Learner Portal is MIT’s student information system where you can access your personal information, enrolments, finances, course results, attendance, and timetable. You can also update your information and pay your fees here.

How do I log in to Learner Portal?

Learner Portal does not use the same password as your MIT password, so you will need to first set up a password by going to “Forgot your password?” After putting in your student username and clicking “Submit” Learner Portal will send an email to your student email address with a password reset link. Follow the instructions to reset your password.

How do I reset my Learner Portal password?

You can use the “Forgot your password?” option on the Learner Portal login page. After putting in your student username and clicking “Submit” Learner Portal will send an email to your student email address with a password reset link. Follow the instructions to reset your password alternatively, please email the Learner Portal team at lppr@manukau.ac.nz

STUDENT EMAIL (MICROSOFT OUTLOOK)

How do I access my student email?

Go to outlook.com and sign in using your student account. You are also able to set up your mobile phone to send and receive emails, instructions are available on the Student Email page.

How do I reset my email password?

Go to reset.manukau.ac.nz You are then able to reset your password, via text message or the personal email address we currently have on file. You can update your mobile or personal email address by calling the AskMe! team on 0800 62 62 52.

MICROSOFT OFFICE 365

How can I access Microsoft Word, Excel, PowerPoint at home?

All currently enrolled students have access to Microsoft Office 365 free of charge. This means the latest version of the full Office productivity suite including Word, Excel, PowerPoint, OneNote are available for offline and online use. To get your Office, visit Office.com/GetOffice365.

How can I install Microsoft Office (Office 365, e.g., Word, Excel, PowerPoint, MS Teams) on my device?

You can download Microsoft Office365 for FREE to your device by using your student account. Click here for instructions

How can I log into Teams? / How can I join online classes via Microsoft Teams?

Download the Teams app onto your computer or access the online version on office.com. To join a class, follow the instructions on the Online Classes page here.

How do I learn more about Office 365, e.g. Word, Excel, PowerPoint, MS Teams?

There is a lot of information available online. Take a look at the short videos made by Microsoft here.

PRINTING ON CAMPUS

How do I access the printers? How do I top up? How do I register my Student ID card?

You need to register your ID card on our printers. You can do this at any printer on MIT campuses. Swipe your card and enter your student email and password on the screen. You can then top-up your card online here or at top-up machines on campus.

How do I print from my own device? (requires Citrix)

You need to access Citrix on your device. Go to apps.manukau.ac.nz and login. You can either download the full Citrix Receiver, or click ‘Use light version’ to use the web version. Once you’re logged in, click on Desktops, then MIT Desktop. This opens a virtual version of an MIT computer. You can email your document to yourself, and then open your email through the MIT Desktop, then go to Print and choose the Ricoh printer (B&W for black and white; Colour for colour) to print to. Click here for more info.

TECHNOLOGY ON CAMPUS

How can I connect to the Wi-Fi on campus? (iOS, Android, Windows, Chromebook)

You can access the WiFi for free from any of your devices. (Laptop, Mobile phone, tablet etc). Click here for instructions.

I want to talk to someone on the phone to help me with my technical issues, what number should I call?

  • For username, password or email enquiries call Tech Services on 0800 62 62 52.
  • For Canvas enquiries, including access to courses call 0800 569 020.
  • For Learner Portal please email the Learner Portal team at lppr@manukau.ac.nz.

Who do I contact when I need help with my laptop?

If you are having trouble accessing your applications or email, please contact the Technology Services on 0800 62 62 52. You may need to consult the manufacturer website or visit a service centre e.g. PB Tech for repairs and maintenance.

My ID card is not working – Cannot print, cannot access carpark, cannot open doors

You need to get in touch with Ask Me! They will work with our security team to get this back on for you.

How do I access applications that are needed for my course?

Some course-specific software may be available, by using the applications through Citrix. Please note, however, some software used in the specialist labs i.e., networking and multi-media labs are not available on Citrix. These applications are only available on specialist lab computers. If you cannot find the software you need for your course, please get in touch with your lecturer.

What is Citrix and what is it used for?

Citrix is a virtual desktop application allowing you to access some MIT applications, printers, and files, like lab computers on campus. You can use Citrix from any location, as long as you are connected to the internet

ONLINE LEARNING

What learning platforms or software will have access to?

  • Canvas
  • Microsoft Office 365 (Words, Powerpoint, Excel, Teams, Outlook)
  • Learner portal
  • Course-specific software

I can’t access my course

The courses assigned to you in Canvas are linked to your enrolments. If you cannot see the correct courses, please contact the AskMe! Team on 0800 62 62 52  to make sure you are enrolled correctly.

How do I submit my assignment?

Check how your lecturer wants you to send it in. They may ask you to send via email or teams.

If you need to submit it through Turnitin, click here to learn how.

Where can I access my results?

You can access your OFFICIAL results in the Learner portal. Sometimes you can access them in Canvas – but this may be before moderation (double-checking). Refer to Learner Portal for your final results.

GENERAL LEARNING SUPPORT

How can I make a booking online to get help with my assignment?

Go to the MIT Library and Learning Services website and click on the button “Appointments with Learning Advisors or Subject Librarians”. You may need to log in using your MIT username and password. Choose which type of help you want, and then look at the calendar to see which dates and times are available for booking an appointment. Follow the steps to complete the booking and receive a confirmation email.

How can I apply to receive a loan device?

If you need support with a device or access to the internet.

  1. Apply for course-related costs first as you may be eligible.
  2. Apply for hardship through MIT (Limited availability)

For course-related costs from StudyLink - Student Loan course-related costs - StudyLink

To apply for a loan device (limited stock) email loan.device@manukau.ac.nz (criteria applies)

If I don’t have internet access at home, how can I get internet support?

If you need support with a device or access to the internet.

  1. Apply for course-related costs first as you may be eligible.
  2. Apply for hardship through MIT (Limited availability)

For limited hardship support email wecare@manukau.ac.nz or contact 0800 696 487 (Note criteria applies)

How can I get help with my loan device?

If you're having trouble logging into your device, please contact the Tech Services team on 0800 62 62 52. For all other technical enquiries, please contact the Cyclone Helpdesk on 0508 436 225 or support@cyclone.co.nz or by using the online chat. Both teams are available from Monday-Friday 8am-5.00pm.

How do I report a lost, stolen, or damaged loan device?

You can contact a Student Advisor on 0800 696 487 or by emailing wecare@manukau.ac.nz, who can assist with the process, and if you feel that your personal or MIT information has been compromised, please contact Technology Services on 0800 62 62 52

How much mobile data do I have, while using the MIT Wingle?

If you have received a connection through a Technology support application, your mobile data is limited to 10Gb per month. Data will renew on the first of every month.


Alert level advice

General Advice across all levels:

  • Face coverings on public transport
  • Practice social distancing
  • Stay at home if you are sick
  • If you have COVID-19 symptoms call your doctor or Healthline 0800 611 116
  • Trace movements with NZ COVID Tracer App
  • Wash hands and sanitise your hands