Frequently asked questions

Studying at different Alert Levels

What studying may look like for our students and staff at different COVID-19 alert levels

We know that you may have questions about what studying may look like for you at the different alert levels while Auckland and New Zealand are impacted by COVID-19.

As alert levels change, information will be communicated to you by email, text messages, on Manukau Institute of Technology Facebook pages and through updates on the MIT website.

It is important that we have your up-to-date contact details so that you receive these updates. You can update your contact details in the Learner Portal.

MIT remains committed to providing safe environments in which to learn and work, following the Government guidelines for the safety and wellbeing of staff and learners.

This information is intended to be a guide for delivery at each alert level and the institute will update and amend these as required in line with advice from the Ministry of Health, Public Health Service, Ministry of Education and Government directives.

Learning at Alert Level 4

At Alert Level 4, our campuses will be closed and learning will be delivered online. As a move to Alert Level 4 may look different from what happened in 2020, there is no further information available at this time.

More information on this alert level will be provided should the Government determine a shift to this level is required.

Learning at Alert Level 3

At Alert Level 3, our campuses will be closed and learning will be delivered online through our Learning Management (LMS) platform, Canvas. Your lecturers will contact you to advise of how your courses will be delivered.

At this alert level, although campuses will be physically closed, our support teams will still be available to help provide the necessary support to you from course enquiries, log-in issues, learning support, counselling, hardship and more.

Learning at Alert Level 2

At Alert Level 2, our campuses will be open with strict level 2 protocols in place and some delivery will remain online. Your lecturers will advise of how your courses will be delivered at this level.

Protocols to keep you safe if you are on campus at alert level 2 include:

  • maintaining physical distancing
  • contact tracing
  • hygiene protocols
  • use of face coverings
  • and if necessary, alternative ways of working to avoid close contact during practical lessons.

MIT is classed as a ‘controlled environment’ which means that at Alert Level 2 staff and students should be maintaining a physical distance of 2m out in public areas and 1m in our facilities.

If you’re sick, stay home. Do not go to work or come to MIT and do not socialise. If you have cold, flu or COVID-19 symptoms, call your doctor or Healthline on 0800 611 116 to get advice about being tested. If you have been told to self-isolate you legally must do so immediately.

Learning at Alert Level 1

At Alert Level 1, our campuses are open and the majority of the delivery of your courses will be on campus. On-campus workshops, activities and events will take place.

Continue to keep track of your movements on campus, maintain good hygiene practices and stay home if you’re unwell.

At all alert levels, please follow the simple steps to keep everyone safe and well.

Contact tracing: Download and use NZ COVID Tracer to record your arrival at MIT as well as movements on campus by scanning QR codes displayed at main entrances and within our buildings. If you don’t have smartphone capability, please use the manual registers to keep track of your movements.

If you’re unwell: If you are unwell for any reason, do not come to MIT. Instead, call your GP or Healthline on 0800 611 116 to see if you should have a COVID-19 test. Follow the guidance given to you by health officials if you do have a COVID-19 test, they will tell you what to do next and if you need to self-isolate while you wait for your test result.

Masks: Face coverings are mandatory on public transport (buses, trains). Mask wearing can help keep you safe by helping stop droplets spreading when someone speaks, laughs, coughs or sneezes, especially in situations where it is harder to maintain distance eg. classes and Ask Me! centres.

Maintain good hygiene: Please wash your hands thoroughly, covering all coughs and sneezes with tissues or your elbow. Hand sanitiser will be available throughout our campuses.

General questions

I have a Pōwhiri that I've been invited to attend to start my journey at MIT. What protocols should I be aware of?

We like to welcome all our students to the MIT whanau with a traditional welcome – either a Pōwhiri or a Whakatau. You can find more about the process here.

What can I get involved in while I'm studying at MIT?

There are a number of student groups to join or you can start one. To find out more about the existing groups or for information on how to apply to start a new club or group, please email activities@manukau.ac.nz. You could also have a role to play as a Student Council member or a School rep through becoming part of the MIT Student Voice.

What happens if something goes wrong while I'm studying? Who should I see?

You can always see your lecturer or a Student Advisor in the first instance.You can find our advisors at either MIT Otara (North campus), Dilworth Building, NA Block, Gate 12, Otara Road, Otara or at MIT Manukau (Floor 2 reception) or you can email advisors@manukau.ac.nz. If you require support through advocacy you can access this too through Student Support.

What hardship support does MIT have available to students?

We have a number of hardship support services available at MIT. As well as the MIT Hardship fund, there is a Student Support food bank and our Student Advisors can provide referrals to external food parcel providers like the Otara Health Trust, Salvation Army, 360 Tautua and South Seas Healthcare.

Can I access a course if I haven’t held a resident visa for 3-years?

Yes, you can study but you will need to pay for the course fees and any other course related costs.

What funding am I eligible for to pay for my fees?

You may be eligible for the Government First year fees-free, Targeted Training and Apprenticeships Fund (TTAF), Youth guarantee, Maori and Pasifika Trades Training (MPTT) or free level 1 or 2 programmes. Speak to our Ask Me! Student Services team if you're not sure which you may be eligible for.

Do we have literacy and numeracy support?

Yes, we do. One of our Student Support teams is the Library and Learning Centre who provide learning support, including support for literacy and numeracy.

StudyLink questions

What do I do now that I have enrolled?

If you are needing financial assistance to pay for your course fees and living cost, you now need to access StudyLink.

What is involved with applying to StudyLink?

When you first go into the StudyLink website, you will be asked to take an eligibility test to see if you qualify for a student loan or allowance. Once that is clarified, then you can continue on to make an application for a student loan or allowance.

Can I get support with navigating the StudyLink process?

Yes. Our Student Advisors can help you navigate the StudyLink application process and can help with information about getting a student allowance, student loans and the benefits that StudyLink provide depending on your situation.

What is RealMe?

RealMe is a secure way to log into NZ Government sites e.g. Studylink, Work and Income, Companies office and Connect.  Most of Studylink processes are online now and this is a safe way to upload and verify it is you when making applications.

What if I don't want to have a RealMe account?

You will not be able to access StudyLink and Connect without a RealMe Login.

What is Connect?

Connect links you to NZ Post where you upload all your personal and official documents when applying for a student loan or allowance.

When I'm applying to StudyLink, where do I find my course dates?

Your course dates can be found on your Statement of Fees which is attached to your enrolment confirmation letter. Use these dates when applying to StudyLink, but please note that these are the official programme dates and the days that you are required to be in class might be different. Please see your timetable to confirm the days you need to be in class.

I can’t study full time – can I still qualify for StudyLink?

Yes, in some circumstances. If you are in this situation, have a chat to our Student Advisors. You will be referred to Studylink’s Limited Full-time Study application form.

Do you know how much I would get on StudyLink?

No, you have to apply and they will estimate how much they can pay you on a weekly basis depending on your circumstances. For an indication you can use the StudyLink eligibility assessment tool

Do you know how much I would get if I apply for a student allowance?

No. The amount you may receive varies according to your situation and this is assessed in your StudyLink application.

Can I study and work at the same time and access a student allowance?

Yes you can. However there are criteria for this. You can see these here.

If the course was funded by TTAF, MPTT can I still apply for course-related costs through StudyLink?

Yes, but these will be considered a loan and you will need to pay this money back.

What happens once I have applied?

You will be notified via text or via email as to the next stages of your application, so it helps if you remember all you passwords and usernames, as you will need them when you log into any of the Government agencies.

If I am declined, can I still study?

Yes you can still study, however you will need to pay for the course yourself.

What are some of the reasons that I am declined for a student loan or allowance?

There are a number of reasons why you may be declined. Some of these may be:

  • You have studied previously and not passed 50% of your course.
  • You may have debt with IRD which affects your eligibility to get funded.
  • You may be an immigrant to NZ and do not meet the criteria (see PR status).
  • You have used up your study weeks. 
How long do you have to hold your Permanent Resident Visa before you can access a student loan/allowance?

You will need to have held your permanent resident visa for three years from it's issue date. You will have to produce your passport to confirm eligibility.

Will StudyLink continue over the Christmas break?

No. However, you may benefit from applying for a Jobseekers benefit over this period, if you can't find a casual job. Our Careers and Employment Services team can help you get ready to job hunt by providing guidance with your CV, cover letter and interview tips to put your best foot forward.