New Zealand Diploma in Information Technology Technical Support (Level 5)

Programme highlights

Future-proof your career with skills in Information Technology (IT).

You'll learn what it takes to help businesses navigate the ever-changing IT landscape.

Learn how to solve common technical support issues and develop service management and customer service skills.

Graduates will have the skills and knowledge to work in roles such as:

  • Computer technician
  • Help desk and technical support officer
  • Entry level network administrator
  • Network engineer.

Download the Programme Guide and Timetable

Key facts

Start Month(s) February, May, July, October
Study Location(s) MIT Manukau
Level 5
Domestic fees $6,800 (approx.)
Youth Guarantee (fees-free*) Not available
Programme Code NZ2596
Duration

One year (full-time) or part-time

Study Method Full-time, Part-time
Credits 120
International Fees NZD$23,000 (approx.)
Māori and Pasifika Trades Training Scholarship (fees-free*) Not available
Qualification New Zealand Diploma

Entry requirements

General

Open entry for Domestic students

There are no academic requirements that need to be met to enter this programme.

International students: English Language Entry Requirements

For the minimum English language requirements refer to the requirements set out in the NZQF Programme and Accreditation Rules

https://www.nzqa.govt.nz/providers-partners/qa-system-for-teos/english-international-students/

International students will generally be required to provide evidence of English language proficiency, for this programme an IELTS Academic score of 5.5 with no band score lower than 5 is required. Equivalent acceptable evidence can be seen at the following NZQA link:  https://www.nzqa.govt.nz/about-us/our-role/legislation/nzqa-rules/nzqf-related-rules/the-table/

Provisional Entry

Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Director/Head of School.

International students

Test your English level to help you plan.

Take our free online English test to get a basic indication of your English level. This will help you understand what programmes you can apply for and what preparation you may require before you start your programme of study.

Need IELTS?

Book your British Council IELTS test with us.

You will complete your test in one day, plus get free online tuition to help you succeed. We offer paper-based or computer-delivered IELTS. Choose computer-delivered IELTS and get your results in 5 days.

Career opportunities

Graduates of this diploma will have the skills and knowledge to work in roles such as computer technician, help desk and technical support officer, and entry level network administrator, network engineer, and applications support analyst roles.

Programme structure

You will need to complete the below eight courses (120 credits):

501.502 IT and Team Communication (15 credits)

Gain an increased understanding of IT organisational and work contexts of communication, by investigating communication processes and activities in contemporary work places, while working in and facilitating a diverse team, and completing and reporting on a project.

502.521 Fundamentals of Software Development (15 credits)

Understand the fundamentals of problem solving and software programming. You will be expected to learn how to propose solutions to simple programming problems and code them using Python.

561.590 Business Information Systems (15 credits)

The purpose of this course is to apply and practice fundamental concepts of information systems and interaction design to support organisational processes and systems and to troubleshoot and resolve common system problems.

564.532 Introduction to Databases (15 credits)

The purpose of this course is to develop the skills and knowledge of data modelling techniques, usability criteria and data management user interface, and to implement a transaction management database system for a simple business operation.

565.586 Computer Architecture (15 credits)

Demonstrate an understanding of the architecture of a computer system and configure an operating system and local area network to meet organizational requirements.

565.587 Computer Networks (15 credits)

Gain an understanding of computer networks, associated services and technologies and apply operational knowledge to configure a computer network to meet typical organisational requirements.

565.588 IT Support and Services (15 credits)

Configure and administer systems and applications and understand service management theory to meet typical organisational IT support and service requirements.

565.589 Fundamentals of System Administration (15 credits)

Demonstrate an operational knowledge of a network operating system and perform basic administration tasks to meet organisational requirements.

Key dates

To find the start date of your programme intake listed above, please view the digital technologies calendar.

Further training or study

Key information for students

New Zealand Diploma in Information Technology Technical Support (Level 5)

Entry Requirements
Minimum requirements [?] Any minimum or preferred criteria for entry to this qualification. General Open entry for Domestic students International students: English Language Entry Requirements For the minimum English language requirements refer to the requirements set out in the NZQF Programme and Accreditation Rules https://www.nzqa.govt.nz/providers-partners/qa-system-for-teos/english-internationalstudents/
Detailed requirements [?] Click here for more information on any additional entry criteria for this qualification. More information about entry to this qualification
Duration [?] The minimum amount of time it takes to complete this qualification. 1 Year
Tuition Fees Annual Total Qualification
Student fees [?] Annual:
The annual tuition fees payable by a student to study this qualification, additional to what the government contributes. (This is an average based on recent course enrolments. Your fees may differ depending on your course selection.)

Total Qualification:
The total tuition fees payable by a student to study this qualification, additional to what the government contributes. (This is an average based on recent course enrolments. Your fees may differ depending on your course selection.)
$6,600 $6,600
Government tuition subsidy [?] Annual:
The average annual amount paid by government towards the tuition fees for this qualification, additional to what the student pays. (This is an estimate based on the fees subsidy paid by government to tertiary providers last year.)

Total Qualification:
The average total amount paid by government towards the tuition fees for this qualification, additional to what the student pays. (This is an estimate based on the fees subsidy paid by government to tertiary providers last year.)
$9,740 $9,740
Total [?] Annual:
The combined total of the annual amount paid by both the student and government towards the tuition fees for this qualification. (This is an estimate based on recent course enrolments and the fees subsidy paid by government to tertiary providers last year.)

Total Qualification:
The combined total of the amount paid by both the student and government towards the total tuition fees for this qualification. (This is an estimate based on recent course enrolments and the fees subsidy paid by government to tertiary providers last year.)
$16,340 $16,340
Compulsory student services fee
Student loan information [?] Click here for more information on loans and allowances. StudyLink
Student Success
Successful course completions [?] The percentage of students who successfully completed courses towards this qualification last year. 71%
National Graduate Outcomes (3 years after completion)
Median earnings [?] The median represents the middle value for all earnings of young graduates who completed a qualification in this subject area at this level nationally. Earnings do not relate specifically to graduates who completed qualifications at this TEO. $41,008
Earnings range [?] The range shows the upper and lower quartile values representing the one quarter point and three quarters point for all earnings of young graduates who completed qualifications in this subject area. Half of all graduates had earnings within this range. $31,925 - $49,984
In employment [?] This percentage relates to young graduates who completed a qualification in this subject area at this level nationally and does not relate specifically to graduates who completed qualifications at this TEO. 68%
In further study [?] This percentage relates to young graduates who completed a qualification in this subject area at this level nationally and does not relate specifically to graduates who completed qualifications at this TEO. 19%
On a benefit [?] This percentage relates to young graduates who completed a qualification in this subject area at this level nationally and does not relate specifically to graduates who completed qualifications at this TEO. 9%
Note: all KIS information is the most recent available relating to domestic students only.
Click here for more information about the Key Information for Students

Information is correct as at October 2019. Programme fees are based on a full-time student and may vary depending on your final selection of courses that make up your programme. To provide you with an indication of costs, the approximate fees quoted in this publication are based on the indicative 2020 fee structure. The indicative programme fees for 2020 do not include the Compulsory Student Services Fee (CSSF). The CSSF is an additional levy to your 2020 programme or course fees. Further information about the CSSF can be found here www.manukau.ac.nz/cssf. Programmes stated as eligible for free study in 2020 are based on the 2019 fee structure and subject to funding confirmation for 2020. All fees are in New Zealand Dollars. You will be advised of the current fees at the time of enrolment. All courses and programmes will proceed subject to numbers and academic approval. Manukau Institute of Technology is accredited under the provisions of the Education Act 1989. International students must study in class and will not be able to enrol for online study options.