Stewardship organisation – Independent Tertiary Education New Zealand (ITENZ) – Wayne Dyer
New Kaiako must learn how to plan learning, assess fairly, support diverse ākonga, and work inside provider systems and quality requirements. Often this learning is left to chance.
It focuses on the first phase of their journey and connects onboarding with ongoing professional growth.
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Uses a “compelling experience” design approach adapted for VET
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Breaks the Kaiako journey into four phases: Contracted, Entry, Immersion, and Extension
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Helps providers define meaningful outcomes for both Kaiako and the organisation at each phase
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Offers experience “first principles”, phase-specific needs, and transition mindsets to guide design choices
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Includes workshop steps and worksheets to map the current experience, design improvements, and run small safe-to-fail pilots
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Bring leaders, HR, academic quality, and experienced Kaiako around one shared view
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Map what happens for a new Kaiako from signing the contract through their first year
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Identify gaps and pain points, then design practical changes
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Test and refine changes with feedback from Kaiako and staff
Kaiako Persona Powerpoint (Size: 307 KB | Modified: 14/11/2025)
Kaiako Onboarding Toolkit Powerpoint (Size: 16 MB | Modified: 14/11/2025)
Kaiako Onboarding Toolkit PDF (Size: 5 MB | Modified: 14/11/2025)
Compelling Experience Powerpoint (Size: 54 KB | Modified: 14/11/2025)
Toolkit Worksheets Powerpoint (Size: 455 KB | Modified: 14/11/2025)
Toolkit IDVF Scoring Spreadsheet (Size: 85 KB | Modified: 14/11/2025)
