Level 4

Specialise in human resource (HR) administration or medical administration

Study office support and business administration

Become a specialist business administrator in human resources or in the medical industry. This qualification can help you maximise your employment opportunities and gain a competitive edge.

Programme highlights

Become a specialist business administrator in human resources or in the medical industry.

This qualification can help you maximise your business administration opportunities and gain a competitive edge.

Study in class or online. Choose to specialise in human resources (HR) or medical administration.

Human resource administration

Learn the fundamentals of database record management, advanced Word and Excel, human resource policies and processes, human resource administration and payroll software.

Medical administration

Learn how to operate MedTech32, create medical documentation using advanced Word, Excel and Olympus transcription. Gain knowledge to work professionally in health administration and be work ready for positions in general practice, hospital reception and administration. There are opportunities for work placement/observation in a local hospital and general practice during the course.

    Entry requirements

    Entry requirements

    General admission

    To be admitted to this programme applicants must hold one of the following:

    • 40 credits at NCEA Level 1, including 10 Literacy credits and 10 Numeracy credits, or
    • a relevant qualification at NZQF Level 2 or above, or
    • a recognised equivalent.

    English language entry requirements

    All applicants (international and domestic) for whom English or te reo Māori is not a first language need to provide evidence that they have the necessary English language proficiency required for the programme.

    International applicants are required to have an IELTS score of 5.5 (general or academic) with no individual band lower than 5 from one test taken in the preceding two years, or an equivalent described in NZQA Rules.

    Special & discretionary admission

    Any ākonga who is 20 years of age or older and has not reached the general admission requirements for their intended programme is eligible for Special Admission. Te Pūkenga works with the ākonga to ensure they are prepared for their intended programme. Any ākonga who is not yet 20 years of age and has not reached the general admission requirements for their intended programme may be eligible for Discretionary Admission. In assessing whether to grant Discretionary Admission, the delegated authority focuses on the applicant’s level of preparedness for their intended programme.

    Need IELTS?

    Book your British Council IELTS test with us.

    You will complete your test in one day, plus get free online tuition to help you succeed. We offer paper-based or computer-delivered IELTS. Choose computer-delivered IELTS and get your results in 3-5 days.

    Give yourself credit with Recognition of Prior Learning (RPL)

    Did you know you can use the knowledge and experience you already have to your advantage?

    Your previous work experience and on-the-job skills, volunteering, professional development, and other providers’ qualifications can be recognised as prior learning, matched against credits in our courses, and put towards your qualification – potentially saving you money and possibly helping you to complete your qualification faster Learn more.

    Programme structure

    Programme structure

    You will need to complete the below four courses (60 credits):

    BSNS4201 Administrative systems (15 credits)

    To develop knowledge and skills to provide, improve and maintain administration services.

    Upon successful completion of this course, ākonga will be able to:

    • Maintain administration systems and business processes to meet business needs
    • Recommend improvements to administration processes and systems to meet business needs
    • Provide administrative services to meet business needs.

    BSNS4202 Specialist documents (15 credits)

    To develop knowledge and skills to process data and produce specialist documents.

    Upon successful completion of this course, ākonga will be able to:

    • Use business applications and technologies to produce specialist documents to meet business needs
    • Process data to produce detailed business information to meet business needs.

    BSNS4203 Workplace knowledge (15 credits)

    To develop knowledge and skills to deliver professional customer services that meet business requirements and work collaboratively within a team.

    Upon successful completion of this course, ākonga will be able to:

    • Work collaboratively to meet team objectives in a business context
    • Demonstrate customer services techniques to consistently met business needs
    • Demonstrate professional and ethical behaviour, and social and cultural awareness in a business context.

    BSNS4204 Business information (15 credits)

    To develop knowledge and technical skills to produce comprehensive business information.

    Upon successful completion of this course, ākonga will be able to:

    • Select and apply business applications and technologies to produce business information
    • Perform detailed financial calculations to produce business information.

    You will need to select one specialisation (human resource administration or medical administration) according to your individual employment goals.

    Do you want to study a single course, without enrolling into the full programme?

    Courses within some of our programmes may be offered as an individual Certificate of Proficiency (COP). Programme entry requirements and course fees apply. For more information, please speak to our friendly Ask Me! team.

    Careers and pathways

    Further training or study

    New Zealand Diploma in Business (Level 5) or Bachelor of Applied Management (Level 7)

    Career opportunities

    Graduates of this qualification will be able to apply business technologies to perform a wide range of administrative duties and tasks under broad guidance, in accordance with ngā kaupapa o te Tiriti o Waitangi (the principles of the Treaty of Waitangi), and in a multi-cultural environment.

    Such intermediate positions may be: Office administrator; Human resource administrator; Payroll administrator; Frontline receptionist; Customer service representative; Medical receptionist; Medical secretary; Medical ward processor; Emergency care; Ward/clinical records and booking clerk or Clinical administrator.

    For potential salaries visit careers.govt.nz.

    Free study for the first year of your Level 3 or above qualification may be available under the government’s fees-free study scheme. Visit feesfree.govt.nz for eligibility criteria and more information. Students must be eligible to study as a domestic student. All free study is subject to funding confirmation. Proof of residency status required. Entry criteria, and some costs, may also apply. Eligibility for student allowances or student loans may vary. Contact StudyLink for more information.

    Information is correct as at 29 November 2023. Programme fees are based on a full-time student and may vary depending on your final selection of courses that make up your programme. To provide you with an indication of costs, the approximate fees quoted in this publication are based on the indicative 2024 fee structure. The indicative programme fees for 2024 do not include the Compulsory Student Services Fee (CSSF). The CSSF is an additional levy to your 2024 programme or course fees. Further information about the CSSF can be found here www.manukau.ac.nz/cssf. Programmes stated as eligible for free study in 2024 are based on the 2023 fee structure and subject to funding confirmation for 2024. All fees are in New Zealand Dollars. You will be advised of the current fees at the time of enrolment. All courses and programmes will proceed subject to numbers and academic approval. Manukau Institute of Technology is part of Te Pūkenga – New Zealand Institute of Skills and Technology. Te Pūkenga is accredited under the provisions of the Education and Training Act 2020. International students must study in class and will not be able to enrol for online study options.