Performance is the only thing that matters: A comparison study of front-line staff’s attitudes toward customer service and Actual service delivery in the hospitality industry

Authors:
Herb De Vries
Kelly De Lambert

Abstract: Tourism is a key service industry for the New Zealand economy, generating […]

Performance is the only thing that matters: A comparison study of front-line staff’s attitudes toward customer service and Actual service delivery in the hospitality industry2025-04-08T09:26:51+12:00
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