Level 3

Study office support and business administration

Make your first move in the business world. Get the skills you need to get a job as a receptionist or administrator.
Overview

Programme highlights

Make your first move in the business world.

Get the skills you need to get a job as a receptionist or administrator.

Study in class or online. This programme will show you what it takes to assist with the day-to-day operations in any business.

Our friendly tutors will be on hand to guide you every step of the way. They will support you to learn basic accounting skills and you will also find out how to use the technology and software programmes essential in any business administration role.

You may be required to complete literacy and numeracy assessments as part of this programme.

    Entry requirements

    Entry requirements

    General

    Open entry for domestic students

    There are no academic requirements that need to be met to enter this programme.

    International students: English language entry requirements

    For the minimum English language requirements refer to the requirements set out in the NZQF Programme and Accreditation Rules https://www.nzqa.govt.nz/providers-partners/qa-system-for-teos/english-international-students/

    International students will generally be required to provide evidence of English language proficiency, for this programme an IELTS General or Academic score of 5 with no band score lower than 5 is required. Equivalent acceptable evidence can be seen at the following NZQA link: https://www.nzqa.govt.nz/about-us/our-role/legislation/nzqa-rules/nzqf-related-rules/the-table/

    Need IELTS?

    Book your British Council IELTS test with us.

    You will complete your test in one day, plus get free online tuition to help you succeed. We offer paper-based or computer-delivered IELTS. Choose computer-delivered IELTS and get your results in 3-5 days.

    Give yourself credit

    Did you know you can use the knowledge and experience you already have to your advantage?

    Your previous work experience and on-the-job skills, volunteering, professional development, and other provider’s qualifications can be recognised as prior learning, matched against credits in our courses, and put towards your qualification – not only saving you money but also helping you to complete your qualification faster Learn more.

    Programme structure

    Programme structure

    You will need to complete the below four courses (60 credits):

    183.315 Business operations essentials (15 credits)

    Provide administrative and general office services using business technologies, to support everyday operational activities in a business.

    183.316 Financial processing essentials (15 credits)

    Perform financial calculations and process data to produce information to support operational activities in a business or for business purposes.

    189.308 Customer engagement (15 credits)

    Provide a range of customer service skills to meet the organisation, the industry and the clients’ needs.

    189.309 Industry readiness (15 credits)

    Select and apply appropriate knowledge and skills in a workplace environment.

    Do you want to study a single course, without enrolling into the full programme?

    Courses within some of our programmes may be offered as an individual Certificate of Proficiency (COP). Programme entry requirements and course fees apply. For more information, please speak to our friendly Ask Me! team.

    Careers and pathways

    Further training or study

    Career opportunities

    Receptionist, customer service assistant, data entry operator, administration assistant or sales assistant. For potential salaries visit careers.govt.nz.

    Free study for the first year of your Level 3 or above qualification may be available under the government’s fees-free study scheme. Visit feesfree.govt.nz for eligibility criteria and more information. Students must be eligible to study as a domestic student. Free study for Level 3 may be available for 16 to 24 year olds (Youth Guarantee). All free study is subject to funding confirmation. Proof of residency status required. Entry criteria, and some costs, may also apply. Eligibility for student allowances or student loans may vary. Contact StudyLink for more information.

    Information is correct as at 18 May 2023. Programme fees are based on a full-time student and may vary depending on your final selection of courses that make up your programme. To provide you with an indication of costs, the approximate fees quoted in this publication are based on the indicative 2023 fee structure. The indicative programme fees for 2023 do not include the Compulsory Student Services Fee (CSSF). The CSSF is an additional levy to your 2023 programme or course fees. Further information about the CSSF can be found here www.manukau.ac.nz/cssf. Programmes stated as eligible for free study in 2023 are based on the 2022 fee structure and subject to funding confirmation for 2023. All fees are in New Zealand Dollars. You will be advised of the current fees at the time of enrolment. All courses and programmes will proceed subject to numbers and academic approval. Manukau Institute of Technology is part of Te Pūkenga – New Zealand Institute of Skills and Technology. Te Pukenga is accredited under the provisions of the Education and Training Act 2020. International students must study in class and will not be able to enrol for online study options.